Terms of Service

1. Acceptance of Terms

By accessing and using the Glossy Vault Business English website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") govern your use of our website, courses, and services.

2. Description of Service

Glossy Vault Business English provides professional English language training services, including but not limited to:

• Business communication courses
• Presentation and public speaking training
• Negotiation and leadership skills development
• Online learning resources and materials
• One-on-one coaching sessions
• Corporate training programmes

3. Registration and Account

3.1 Account Creation

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use

3.2 Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.

4. Course Enrollment and Payment

4.1 Course Registration

Course enrollment is subject to availability. We reserve the right to cancel or postpone courses due to insufficient enrollment or other circumstances beyond our control.

4.2 Payment Terms

• Full payment is required at the time of enrollment unless otherwise agreed
• All prices are quoted in British Pounds (GBP) and include VAT where applicable
• Payment can be made via credit card, debit card, or bank transfer
• Corporate training invoices are payable within 30 days of invoice date

4.3 Refund Policy

• Full Refund: Available if cancellation is made 14 days or more before course start date
• 50% Refund: Available if cancellation is made 7-13 days before course start date
• No Refund: For cancellations made less than 7 days before course start date
• Course Cancellation by Us: Full refund will be provided if we cancel a course

5. Intellectual Property Rights

5.1 Our Content

All content on our website and in our courses, including text, graphics, logos, images, audio clips, and software, is our property or licensed to us and is protected by copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our course materials solely for your personal learning purposes. You may not:

• Reproduce, distribute, or publicly display our content
• Create derivative works from our materials
• Share your account access with others
• Use our content for commercial purposes
• Remove copyright or proprietary notices

6. User Conduct

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful or malicious code
• Interfere with the operation of our services
• Engage in any form of harassment or discrimination
• Share inappropriate or offensive content
• Attempt to gain unauthorised access to our systems

7. Course Attendance and Participation

7.1 Attendance Requirements

• Regular attendance is essential for course completion
• Students must attend at least 80% of scheduled sessions to receive a certificate
• Make-up sessions may be available at our discretion and may incur additional charges

7.2 Student Responsibilities

• Arrive punctually for all sessions
• Come prepared with required materials
• Participate actively and respectfully
• Complete assigned homework and exercises
• Respect other students and instructors

8. Certificates and Qualifications

Certificates of completion are awarded upon successful completion of our courses. These certificates:

• Acknowledge participation and completion of our training programmes
• Are not accredited qualifications unless specifically stated
• Cannot be transferred or reproduced without permission
• May be verified through our records upon request

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Specific learning outcomes or career advancement
• Uninterrupted or error-free service
• That our services will meet your specific requirements
• The accuracy or completeness of content from third parties

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not entitle you to any refund unless provided for in our refund policy.

12.2 Termination by Us

We may terminate or suspend your account immediately if you breach these Terms or engage in conduct that we deem inappropriate or harmful to our business or other users.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or through our website. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our services and supersede all prior agreements and understandings.

16. Severability

If any provision of these Terms is found to be unenforceable, the remainder of the Terms will remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

18. Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us to seek a resolution. We are committed to resolving disputes in good faith through direct communication.

18.1 Alternative Dispute Resolution

If we cannot resolve a dispute through direct communication, you may pursue resolution through:

• Mediation through a mutually agreed mediator
• The relevant professional body or trade association
• The courts of England and Wales as a last resort